Healthcare · United Arab Emirates
Dubai clinic group: AED 1.2m attributed to email and WhatsApp automation
Six clinics with 38,000 dormant patient records and no follow-up beyond manual phone calls.
AED 1.2m
Attributed revenue
4 hours → 40 seconds
First response time
31% → 12%
No-show rate
2% → 19%
Email revenue share
Challenge
Where they started
Deliverability was poor, enquiries went unanswered for hours, and no-show rates were above 30%.
Approach
What we actually did
- 1Fixed authentication and ran a staged re-engagement warm-up on the dormant list.
- 2Built nine lifecycle flows: enquiry follow-up, appointment reminders, recall and reactivation.
- 3Deployed an AI first-response agent on WhatsApp and web chat, routing to the right clinic.
- 4Localised messaging in English and Arabic, with per-clinic booking links.
“Patients get answers instantly, and our front desk finally has time for people in the room.”
Services used
More work
Other case studies
Want to know exactly why you are not ranking?
We will audit your site, your top three competitors and your current keyword coverage, then send you a prioritised action list. No obligation, no sales script.